When the full text of an item is not available, you may submit a Document Delivery request by following the steps below.
1. Locate the item record in Discovery .
2. Find the "Request through Document Delivery" button under "Access Options" and click on it.
![Request through Document Delivery button](https://libapps-eu.s3.amazonaws.com/customers/404/images/Request_through_document_delivery_button.png)
3. Fill in the request form and click "Submit request".
![Document Delivery Request Form](https://libapps-eu.s3.amazonaws.com/customers/404/images/ILL_form.png)
Electronic copies of articles and book chapters are usually available via email within ten (10) working days.