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Off-Campus Access

► Why am I getting the “Unsuccessful login attempt” error when I log in to EZproxy?

If you are a currently active student, faculty, or staff member, then it is possible that you are not entering the correct login credentials (i.e., ACG Network username & password).

If you cannot remember your ACG Network credentials, please email the Office of Information Resources Management (IRM) at [email protected]. Students may alternatively contact the following offices:

  • Deree students, the Student Success Center ;
  • Alba students, the IT Office;
  • Pierce students, Pierce College room 411C.

To request new ACG Network credentials, please email the Office of IRM at [email protected], or take a look at this guide .

► What if I am using the correct username and password, but still cannot login?

Sometimes an existing cookie may prevent you from logging in to the library resources, especially if you have recently misspelled or changed your password. Thus, we suggest you try the following:

  • Close all tabs on your browser.
  • Clear all cookies and temporary files from your browser. Make sure that you expand the time range of the clearance to ‘all time’.
  • Open an incognito/secure/private window (the name depends on the type of the browser).
  • Try again to log in to the library resources with your ACG Network username and password.

If you are not comfortable doing this, here are instructions for clearing cache  and cookies .

If the problem remains, please contact us.

► I am an alumnus/a and cannot access a database from off-campus. Why?

Off-campus access is available only to current students, faculty, and staff members. Due to publisher restrictions, alumni do not have off-campus access to the subscription databases.

► Are all the databases accessible from off-campus?

All the databases are accessible from off-campus except for the following:

  • Data.Prisma and
  • Refinitive Eikon formerly Datastream (Thomson Reuters), which is accessible only via limited computers.

The databases that allow off-campus access are indicated by the home icon (Off-campus access icon) on our A-Z Databases page. However, there are a few resources that require the creation of a personal account. The full list of exceptions is available here.

► Can I access a database from off-campus but not through the library website?

We suggest you access databases through the library website. Links from elsewhere will not work off-campus unless they have been correctly proxied.